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Privacy Policy

This Privacy Policy explains how LEADSORBIT LLC collects, uses, shares, and protects personal information when you visit our website, communicate with us, or use the LEADSORBIT platform. It also explains our role as a service provider/data processor when our customers use LEADSORBIT to manage their own leads and customer data.

Last Updated: January 2026

Legal Entity: LEADSORBIT LLC ("LEADSORBIT," "we," "us," "our")

1. Overview

LEADSORBIT respects your privacy and is committed to protecting it through this Privacy Policy ("Policy"). This Policy describes how we collect and process Personal Information through our website and platform (collectively, the "Services").

If you do not agree with this Policy, do not use the Services. By accessing or using the Services, you agree to this Policy.

2. IMPORTANT: Our Role (Controller vs Processor)

LEADSORBIT may process data in two different roles:

A) When you interact with LEADSORBIT directly (Controller)

When you visit our website, create an account, request a demo, contact support, or purchase a subscription, LEADSORBIT acts as a data controller for the Personal Information collected in those contexts.

B) When our customers use LEADSORBIT for their own leads/customers (Processor/Service Provider)

Our customers use LEADSORBIT to store and process their own leads, contacts, and communications. In those cases:

  • Our customer is the data controller/business, and
  • LEADSORBIT acts as a service provider / data processor, processing Customer End-User Data only under the customer's instructions.

If you are an end user (a lead/customer) of one of our customers, the customer's privacy notice applies to how they collect and use your information. Requests should be directed to that customer first.

3. Information We Collect

A) Information you provide

We may collect Personal Information you provide to us, such as:

  • Name, email address, phone number, company name, role/title
  • Account registration details and preferences
  • Billing and transaction information (payment processing is handled by third-party payment providers)
  • Support requests, messages, and communications
  • Content you submit within the Platform (as applicable)

B) Information collected automatically

When you use our Services, we may collect:

  • IP address and device identifiers
  • Browser type, operating system, approximate location (derived from IP)
  • Website and platform usage/activity (pages visited, features used, timestamps, clicks)
  • Logs and diagnostic information for performance and security
  • Cookies and similar technologies (see our Cookie Policy)

C) Information from third parties

We may receive information from:

  • Payment processors (payment status and confirmation)
  • Marketing and analytics providers (attribution/referral data)
  • Integrations you enable or authorize (only as instructed by you)

4. How We Use Information

We use Personal Information to:

  • Provide, operate, and maintain the Services
  • Create and manage accounts, subscriptions, billing, and support
  • Deliver features such as CRM, messaging, automation, and reporting
  • Monitor performance, troubleshoot issues, and improve reliability
  • Protect the Services, prevent abuse/fraud, and enforce policies
  • Communicate with you about your account, updates, security notices, and policy changes
  • Send marketing communications where permitted (you may opt out)

We do not sell customer data or contact lists.

5. AI Features & Customer Data (No Public/General Model Training)

Some features may use artificial intelligence ("AI") to assist workflows and improve user experience.

  • No public/general AI training: We do not use Customer End-User Data (or your contact lists/leads) to train generalized, public AI models.
  • AI processing is used to provide Services within the Platform.
  • If we use specialized AI service providers, they are treated as sub-processors and are contractually restricted to processing data only to deliver the Service.

6. How We Share Information

We may share Personal Information in limited cases, including:

A) Service providers and sub-processors

We may share limited data with trusted vendors who help us provide the Services (e.g., hosting, email delivery, telephony/SMS, analytics, customer support tools). These vendors may process data only to provide services to LEADSORBIT.

B) Integrations you enable

If you connect third-party services, you direct us to share certain data with those services. Their own terms and privacy policies apply.

C) Legal, safety, and compliance

We may disclose information if required by law, regulation, legal process, or to protect rights, safety, and security.

D) Business transfers

If LEADSORBIT is involved in a merger, acquisition, or sale of assets, information may be transferred as part of the transaction.

7. Sub-Processors & Platform Infrastructure Partners

To deliver core platform functionality, LEADSORBIT may use sub-processors and platform infrastructure partners. We maintain an updated list here: /sub-processors.

Where applicable, the list may include platform infrastructure/service partners such as LeadConnector LLC and/or HighLevel Inc. for supporting platform functionality.

8. Data Retention

We retain Personal Information only as long as needed for legitimate business purposes and legal requirements.

Cancellation / non-renewal: If your subscription is canceled or not renewed, we retain account data (including leads and automation-related data) for 90 days to allow reactivation. After 90 days, data may be permanently deleted and may not be recoverable.

We may retain certain records (e.g., invoices, tax records, security logs) as required by law.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

10. Your Rights & Choices

Depending on where you live, you may have rights to:

  • Access, correct, or delete Personal Information
  • Export/port your Personal Information
  • Object to or restrict certain processing
  • Opt out of marketing communications

To submit a request, see the "Privacy Requests" section below.

11. Privacy Requests (Access, Delete, Export, Correct)

To request access, deletion, export, or correction of Personal Information, contact:

Email: info@leadsorbit.ai

We may need to verify your identity before fulfilling the request.

If you are an end user of one of our customers, please contact that business directly.

12. Children's Privacy

LEADSORBIT is not intended for children under 16, and we do not knowingly collect Personal Information from children under 16.

13. Changes to This Policy

We may update this Policy from time to time. We will update the "Last Updated" date when changes are posted. Your continued use of the Services after updates means you accept the revised Policy.

14. Contact Us

LEADSORBIT LLC

Email: info@leadsorbit.ai

Mailing address available upon written request.

For privacy questions or requests, email info@leadsorbit.ai. For cookie-related details, see /cookie-policy. For sub-processor details, see /sub-processors.