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Privacy Policy

1. Overview

LEADSORBIT (“LEADSORBIT,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://www.leadsorbit.ai, use our CRM platform (“the Platform”), or communicate with us electronically.

Please review this Privacy Policy carefully. By accessing or using the Platform, you agree to the terms of this policy. If you do not agree, please do not use the Platform.

We may update this Privacy Policy from time to time. Your continued use of the Platform after any changes indicates your acceptance of the updated terms.

This Privacy Policy is subject to and governed by our Terms of Use.

2. Information We Collect

We collect two types of information:

A. Personal Information

Information that identifies you, such as:

  • Name
  • Email address
  • Company/Organization
  • Job title
  • Telephone number

B. Non-Personal Information

Information that doesn’t identify you, such as:

  • Browser type
  • Device Information
  • Pages viewed
  • General location data

How We Collect Information

  • Directly from you when you complete forms, request a demo, contact support, or sign up.
  • From third parties including advertising networks, data providers, social media, and integration partners.
  • Automatically through cookies, pixel tags, and usage tracking tools. Please refer to our Cookies Policy for more details.

3. How We Use Your Information

We use your information for the following purposes:

A. Platform Functionality & Development

  • To provide, customize, and improve the LEADSORBIT platform and services.
  • For diagnostics, performance analysis, product development, and AI-enhanced features.
  • Note: We do not use your personal information to train general AI or machine learning models.

B. Customer Support & System Updates

  • To provide support, updates, and troubleshoot issues.
  • To ensure your platform access is secure and up to date.

C. Business Operations

  • Billing, accounting, fraud prevention, and legal compliance.
  • Internal analytics and platform usage trends.

D. Communication

  • To respond to inquiries or service requests.
  • To send alerts, updates, and transactional emails.
  • With your permission, to send marketing communications such as newsletters or promotions.

E. Marketing & Advertising

  • To deliver personalized content and advertising based on your preferences and activity.
  • To evaluate and improve our marketing efforts.

F. Legal Grounds (EEA & UK Residents)

Where applicable, our processing of your personal information is based on:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Our legitimate business interests

4. Data Security

We implement reasonable administrative, technical, and organizational measures to safeguard your personal data from loss, misuse, unauthorized access, and disclosure. However, no system can be 100% secure. If you suspect any misuse of your account, please contact us immediately.

5. Sharing Your Information

We may share your information in the following circumstances:

  • With Affiliates and Partners to operate and improve the Platform
  • With Authorized Vendors for hosting, analytics, customer service, and IT support
  • With Advertising Partners for targeted ad delivery and marketing
  • In Legal Cases to comply with legal obligations or protect rights
  • With Your Consent, for any other specific purpose
  • In Business Transfers, such as mergers or acquisitions
  • To Social Networks, when you authorize integrations (e.g., YouTube API, Facebook Messenger)

We do not sell personal information for monetary compensation.

6. Children's Privacy

LEADSORBIT does not knowingly collect information from children under the age of 16. If we discover such data has been submitted, we will delete it promptly. Please contact us if you believe we may have received a minor’s personal data in error.

7. Third-Party Links & Integrations

Our Platform may include links to third-party services or embedded tools (e.g., YouTube, Google, Facebook). We are not responsible for the privacy practices of those providers. Please review their privacy policies before engaging with them.

8. Do Not Track (DNT)

LEADSORBIT does not respond to DNT signals at this time.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or deletions
  • Object to or restrict processing
  • Withdraw consent
  • Request data portability

For instructions on how to exercise your rights, please refer to Section 11: How to Contact Us.

10. State-Specific Privacy Rights

We comply with all applicable privacy laws, including the CCPA, CPRA, CPA, VCDPA, CTDPA, UCPA, and GDPR. Please refer to the original policy structure for full language if required, or I can provide state-by-state summaries upon request.

11. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

LEADSORBIT Privacy Office

Email: info@leadsorbit.ai

For EU or UK residents, LEADSORBIT will appoint appropriate representatives where legally required. Details will be posted here once finalized.